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uno is a multi-provider specialist helping independent UK merchants choose the right card machine or POS, backed by a decade of hands-on experience
Payment providers only recommend their own products. Because uno works with a wide range of providers, the merchants it advises have a far greater range to choose from, and uno's recommendation depends on how a merchant trades, not on one provider's narrow product list.
uno installs every product it recommends, and continues giving ongoing after-sales support, acting as the point of contact that knows the business it serves - never any need for a merchant to explain their operation to a call-centre.
uno uses its experience to identify where time and money are being lost by a merchant's existing payment solution.
uno shortlists the best-fitting solutions from a wide range of options across multiple providers, so that the merchant can make an informed choice.
uno installs and configures the chosen solution; everything from a single standalone card machine to a multi-site Point of Sale setup.
uno demonstrates the solution on-site and remains the merchant's first point of contact, poised to assist whenever needed.
The right card machine depends on how the business trades. A fine-dining restaurant in Covent Garden, a market trader at Glasgow's Barras and a pub beside Cardiff Arms Park take payments in completely different ways, and no single machine suits all three. uno starts by understanding how a business actually operates, and only then recommends - from a range of providers rather than from one.
Yes, every one of them. Apple Pay, Google Pay and contactless cards are accepted as standard on every machine uno recommends; contactless is how most UK customers now pay, and every machine features it as standard.
For most merchants, yes - available on-screen along with contactless and Chip & Pin. The small minority of high-risk business-types that are not offered over-the-phone payments by default are the exception - for the vast majority, 'over-the-phone' payments will be offered as standard.
From the card machine, in a few taps. Refund a sale on the same day and it is cancelled outright, with the money never leaving the customer's account; refund it after the provider's daily cut-off and the customer's bank typically takes 3-5 days to return it. Every machine uno recommends handles both, and the difference is only in how quickly the customer sees the money.
With several of the providers uno works with the merchant does nothing at all, because the provider handles PCI on their behalf; with the others it is a few minutes once a year. Nobody uno works with makes it complicated, and uno tells a merchant which they are getting before anything is signed.
Most businesses are up and running within a few days. uno handles the installation and configuration, then walks the merchant and their staff through everything.
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